Frequently Asked Questions

The Haven comfortably sleeps up to 8 guests. The home includes two king bedrooms, a loft sleeping area with two twin beds and one full-size bed, and a sleeper sofa on the lower level.

The Haven offers 3 bedrooms and 3.5 bathrooms, giving families and small groups the space and flexibility to stay comfortably.

Yes. The Haven was designed with families and small groups in mind, with multiple gathering spaces, flexible sleeping arrangements, entertainment on the lower level, and a layout that makes it easy to spend time together while still having room to spread out.

Yes. The Haven features a custom-built traditional Finnish sauna with a Harvia electric hot rock heater, along with a private hot tub positioned to take in unobstructed Smoky Mountain views.

The Haven is a custom-built modern luxury mountain retreat designed to feel more intentional than the typical cabin rental. Signature features include a screened outdoor living room with a stacked stone fireplace, a true Finnish sauna, a dedicated wellness area, mountain views from every level, and a peaceful setting with easy access to major Smokies destinations.

The Haven is located in Sevierville, Tennessee, with convenient access to Townsend, Cades Cove, Great Smoky Mountains National Park, Pigeon Forge, Dollywood, and Gatlinburg. The property offers a quieter mountain setting while still keeping popular attractions within reach.

Approximate drive times are:

• 15–20 minutes to Great Smoky Mountains National Park via Line Springs Rd
• 20 minutes to Townsend
• 25 minutes to Pigeon Forge
• 30 minutes to Dollywood
• 30 minutes to Cades Cove Loop
• 10 minutes to Foothills Parkway

Drive times may vary during holidays and peak travel seasons.

Yes. The property has a flat driveway with parking for up to 3 vehicles, making arrival easier than many mountain properties in the area.

The flat driveway makes arrival simple, but stairs are required inside the home. The property is not ADA accessible.

Yes. Guests can check in using the smart lock keypad. Access instructions and your check-in code will be provided before arrival.

Check-in begins after 4:00 PM, and check-out is before 11:00 AM.

The standard minimum stay is 2 nights. A 3-night minimum may apply on weekends and holidays.

Yes. Guests are required to complete a rental agreement prior to their stay.

The kitchen includes an oversized island with seating for four, a gas range, stainless steel appliances, cookware, bakeware, Crockpot, blender, toaster, knife set, wine glasses, kids’ dishware, and a coffee station with both drip and Keurig options.

Yes. The Haven includes high-speed WiFi, making it easy to stay connected during your visit.

Yes. A stacked full-size washer and dryer are available for guest use.

The property includes a lower-level entertainment area with a large TV, gaming system, MultiCade arcade with 60+ games, and comfortable lounge space for family movie nights and downtime.

Guests have access to all areas of the property except locked owner storage. This includes all three levels of the home, the screened outdoor living room, sauna, hot tub, decks, fire pit area, and lower-level entertainment space.

Yes. Guests can book their stay directly through the website.

The Haven is best suited for families, couples, and small groups seeking a peaceful, elevated Smoky Mountain stay. It’s especially ideal for guests who value thoughtful design, wellness features, mountain views, and a location that offers both convenience and a sense of retreat.

No. The Haven is not intended for party groups, bachelor or bachelorette events, or large gatherings beyond the home’s occupancy limits.

Our goal is for guests to leave feeling rested, reconnected, grounded, refreshed, and already planning their return.